Designing Agents (The Floor Is the Frontier)

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You know how smart your agent can be. You have no idea how dumb it gets until it does the dumbest

possible thing in front of your most important user, with full access to act on their behalf.

Capability isn't the bottleneck anymore, the floor is. The hard part is there's usually no objective

right answer. You raise the floor by observing what your agent actually does in production, catching

the dumb thing the moment it happens, and closing the loop so it never happens twice.

Related YouTube Video

The era of unbounded products: Designing for Multimodal IO: Ben Hylak (speaker-match related prior/adjacent AI Engineer video; captions: English auto-captions).

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Related video transcript availability: English auto-captions. Treat this as supporting context, not a recording of this exact scheduled session unless later confirmed. Not fetched yet.

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